How to move your service to a new address

Congratulations on your move! We are here to make moving your [Your Company Name] service as smooth as possible.

To get started, we need to check coverage at your new home and schedule a move date.

What to do (Please contact us)

To ensure we get all the details right, all move requests are handled by our support team.

Please contact us at [Your Support Number] at least one to two weeks before your move date.

When you call, please have this information ready:

• Your Customer Account Number.
• Your new, full address (including zip code).
• The date you would like your service disconnected at your old address.
• The date you would like your service installed at your new address.

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Important Information About Moving

• Coverage: First, we must confirm that your new address is in our service area.
• Technician Visit: Most moves will require a technician to visit your new home to install the service. We will schedule this appointment with you when you call.
• Move Fee: A one-time "Move Fee" may apply to your account to cover the transfer and installation. Our agent will confirm this with you.