How to cancel your service

We are sorry to see you go and appreciate you being a [Your Company Name] customer.

To protect your account's security, all cancellation requests must be processed with a live agent. This allows us to verify your identity and confirm the final details.

How to Request a Cancellation

Please call our Customer Loyalty team at [Your Support (or Retention) Number].

Our agents are available [Days] from [Time] to [Time].

Please have this information ready:

• Your Customer Account Number.
• The reason you are canceling.
• The date you would like your service to end.

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What to Expect

• Final Bill: Depending on your billing cycle, you will receive one final bill. This bill will include any outstanding charges up to your cancellation date.
• Equipment Returns: If you are renting a modem or other equipment from us, the agent will explain how to return it. You must return all equipment to avoid an unreturned equipment fee.
• Lock-in Period: If your account is still within a Lock-in Period (or contract), a one-time Early Termination Fee (ETF) may apply. Our agent will review this with you.