How to change your internet plan (Upgrade or Downgrade)

Whether you need more speed for streaming or want to find a more economical plan, you can easily request a change to your service.

How to Request a Plan Change

The easiest way is through your Customer Portal.

1. Log in to your Customer Portal at [Enter your login page URL here].
2. Navigate to the "My Plan" or "My Services" section.
3. You will see your current plan details. Click on "Change Plan" or "See Available Plans."
4. A menu will show you all the plans you are eligible for, including pricing.
5. Select the new plan you want.
6. Read and accept the terms (which may include a new price and effective date).
7. Click "Confirm" or "Submit Change."

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What to Expect After You Submit

• Upgrades (Getting more speed): In most cases, your speed upgrade will be applied within 24 hours. You may see a prorated charge on your next bill, meaning you only pay for the days you had the new, faster plan.
• Downgrades (Getting less speed): Downgrades usually take effect on the first day of your next billing cycle. If you are in a Lock-in Period, a downgrade may result in an early termination fee. Please contact us if you are unsure.