How to self-install your new modem

Your Self-Install Kit has arrived! You can set up your new internet service in just a few simple steps without needing a technician.

What's in the Box:

• (1) Modem/Router
• (1) Power Cord
• (1) Coax Cable (the round one)
• (1) Ethernet Cable (optional)

Step-by-Step Installation

1. Find the Wall Outlet: Locate the active coax (cable) outlet in your wall. This is the same type of round connection used for cable TV.
2. Connect the Coax Cable: Screw one end of the coax cable into the wall outlet until it's "finger-tight." Screw the other end into the back of your new modem.
3. Connect the Power: Plug the power cord into the back of the modem, and plug the other end into a nearby electrical outlet.
4. Wait for the Lights: The modem will now turn on and boot up. This is the most important step. It can take 5 to 10 minutes as it connects to our network and downloads updates.
5. Watch the "Online" Light: The lights on the front will blink. Wait until the "Online" or "@" light turns solid (not blinking). This means your modem is successfully connected to the internet.

How to Connect to Your New WiFi

Once the "Online" light is solid:

1. Find the sticker on the back or bottom of your new modem.
2. You will see the Default WiFi Name (SSID) and Password.
3. On your phone or computer, go to your WiFi settings, find that network name, and connect using the password from the sticker.

You are now online!

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Troubleshooting: If the "Online" light is still blinking after 15 minutes, try this:

• Make sure the coax cable is screwed in tightly at both ends.
• Try a different coax wall outlet if you have one.
• Unplug the power, wait 60 seconds, and plug it back in.

If it's still not working, please call us at [Your Support Number] and we can activate it from our side.