How to Read and Understand Your Bill

We know that understanding a bill can sometimes be tricky. We're here to help you break it down!

Your bill is divided into 4 main sections:

1. Your Account Information (The Who and When) Here you will find your most important details:

• Customer Number: Your unique identifier with us.
• Billing Period: The date range you are being charged for (e.g., June 1 - June 30).
• Statement Date: The day we closed your monthly account.
• Payment Due Date: The most important one! This is the last day to pay without late fees.

2. Your Account Summary (The How Much) This is the high-level summary of what you owe.

• Previous Balance: What you owed from past months.
• Payments Received: The payments we've received since your last bill (Thank you!).
• Current Month's Charges: The cost of your plan and other services for this period.
• Total Amount Due: The final sum you need to pay by your due date.

3. Breakdown of Charges (The Why) Here we explain in detail what you are paying for:

• Plan Fee: The fixed cost of your package (e.g., "100 Mbps Internet Plan").
• Additional Services: Extra services you may have subscribed to (e.g., "Premium Support").
• On-Demand Charges: Specific purchases or rentals (e.g., "Long Distance Calls," "Movie Rental").
• Taxes and Adjustments: VAT and other standard fees.

4. Payment Options (The How) A reminder of the banks, stores, and online methods where you can pay.