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We are sorry to see you go and appreciate you being a [Your Company Name] customer.To protect your account's security, all cancellation requests must be processed with a live agent. This allows us ...

Congratulations on your move! We are here to make moving your [Your Company Name] service as smooth as possible.To get started, we need to check coverage at your new home and schedule a move date. ...

Whether you need more speed for streaming or want to find a more economical plan, you can easily request a change to your service. How to Request a Plan Change The easiest way is through your Custo...

Keeping your account information up-to-date is the best way to ensure you receive important billing alerts and service notifications from us.You can update your contact email address or phone numbe...

Welcome! Your Customer Portal is the easiest way to manage your account, pay your bill, and check your service details.To register for the first time, you will need your Customer Account Number, wh...

Forgot your password? It happens to everyone. You can easily reset it in just a few steps. How to Reset Your Password Go to the Customer Portal login page at [Enter your login page URL here].Click ...

We know that understanding a bill can sometimes be tricky. We're here to help you break it down!Your bill is divided into 4 main sections:1. Your Account Information (The Who and When) Here you wil...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...