Using Josu Support Company's Online Self-Service Portal

Introduction

Welcome to Josu Support Company's Online Self-Service Portal guide. This portal empowers you to manage your internet and digital phone services quickly and securely from anywhere. Whether you're setting up AutoPay, managing payments, or updating technical settings, this guide will help you navigate our platform with ease.

Accessing Your Account

To get started, visit our website and click the "Login" button at the top right. Enter your registered email address and password to access your account dashboard. If you're a new customer, select "Register" and follow the prompts to create your account and verify your information.

Navigating the Portal Interface

Once logged in, you will see the main dashboard with easy access to all key features organized in tabs such as Billing, AutoPay, Payment Methods, Technical Support, and Account Settings.

Billing and Payments

Here you can view your current balance, past invoices, and payment history. You also have the option to download your official tax invoice (CFDI) directly from this section.

Setting Up or Managing AutoPay

To set up AutoPay or make changes to your existing settings, navigate to the AutoPay tab. Follow the on-screen instructions to add a new payment method, update your preferences, or cancel AutoPay if needed.

Managing Saved Payment Methods

Under Payment Methods, you can add, update, or remove your saved credit or debit cards. This makes future payments faster and more secure.

Checking Payment Status

If your recent payment is not showing as processed yet, this section provides real-time updates and troubleshooting tips to ensure your payment is reflected promptly.

Technical Support and Modem Settings

Access advanced settings such as changing your WiFi network name (SSID) and password under the Technical Support tab. You can also find troubleshooting guides for digital phone issues, such as no dial tone.

Returning Equipment After Service Cancellation

When you decide to cancel your service, please follow the instructions available under the Account Settings tab to properly return your modem and other equipment to avoid unnecessary fees.

Personalizing Your Preferences

Customize your contact preferences, notification settings, and account details under Account Settings to tailor your Josu Support experience.

Help Center and Support

For additional assistance, visit our Help Center accessible via the portal menu, featuring FAQs and detailed guides. If you need direct support, contact our customer service team through the provided phone numbers or live chat.

Additional Resources

Explore video tutorials and community forums through the links in the portal to enhance your understanding and solve issues collaboratively.

Conclusion

Thank you for choosing Josu Support Company. We are committed to providing reliable, customer-centric service to keep you connected. We encourage you to explore the online self-service portal to manage your account with confidence, and contact us anytime for support.